How an Automated Ticketing System Saves Time & Money
About Ticketing Management Ticket Management is part and parcel of the service desk in the IT industry. If there are any obstacles in service or fails to deliver the promised performance, it is important to restore or get back the service to normal condition as rapidly as possible. ITIL defined a ticket as an unplanned […]
How to Perform a Root Cause Analysis in Problem Solving
Rather Than Addressing The Root Causes Of Issues, Service Departments Tend To Focus On Solving Immediate Issues. MIRAT Tells You How! The conundrum is that more incidents are caused by the same issues. It’s critical to strike a balance between ITIL Problem Management and Incident Management if you want to optimize both processes. However, it isn’t […]
Have You Got Agitated Customers Queuing Up At Your Service Desk?
Wouldn’t it be wonderful to work in an environment free of tension? Unrealistic because stress is a part of everyday life, including the workplace. Try MIRAT.ai’s service desk tool to help you deal with not-so-happy customers! MIRAT is a revolutionary artificial intelligence-backed ITSM module that offers startups, enterprises, and medium businesses the opportunity to invest […]
7 Major Incident Management Tips
MIRAT spills the beans! Significant inconvenient occurrences cause hassle. Because of their negative impact on business operations and outcomes, they are known as the “boogeymen” of IT issues. Major incidents are also difficult to deal with by their very nature. This occurs when an IT organization provides a service that the customer values and desires […]
Applying AIOPs in the Age of ITOM
Back in those days, the concept of artificial intelligence and machine learning seemed like something out of a sci-fi movie. The kind of AI and ML in RoboCop might seem far-fetched (and unnecessary), but we’re beginning to see the benefits and applications of this technology in the real world. Artificial Intelligence (AI) and machine learning […]
Smarter IT Operations through Actionable Insights
Despite the enthusiasm of business leaders for “digital transformation” and “innovative customer experience,” it is the responsibility of Information Technology operations to see to it that everything actually works as planned. IT teams are managing increasingly complex, hybrid, and distributed environments as the transformation takes hold, including both traditional on-premises systems and modern infrastructures built […]
Service Management Policies That Should Change In 2022
Service Management Policies That Should Change In 2022 Many IT organizations have difficulty deciding which practices to keep in place as the digital-first regulatory environment advances. “Plan/Build/Run” has been replaced by a more agile, team-oriented structure, which has sparked organizational friction and questioned the entire premise of company operations. Organizations are forced to adapt to […]
Top 6 Information Security Management Trends of 2022
Even while many organizations would want to put the epidemic behind them, the logistical and technological modifications in IT asset management and configuration management that had to be made will continue to exist for years to come. We can now see a peek of what the service request management space may look like in the coming year by combining current surveys […]
A Revamp On MIRAT- An Exclusive Peek.
All Service Requests Can Be Handled Through One Centralized Self-Service Portal Requestors can use a single service portal for IT, HR, Admin, Facilities, and other operations across a business. More Productivity in the Business Using AI-powered knowing intelligence, MIRAT.ai can automatically resolve problems and service requests. Experience with a 24-hour help desk Webchat, Microsoft Teams, and […]
What Is AI, And How Does It Work In ITSM?
As a result of its ability to learn, AI is a system that is able to respond to situations that its developers could not have imagined. IT Service Management (ITSM) groups will be tasked with keeping our government and corporate networks up and running as artificial intelligence (AI) becomes more commonplace. Using AI gives businesses […]