Incident management can generate tickets to alert you to resolve the problem from time to time. The objective of the Incident Management is to restore the services as rapidly as possible to meet Service Level Agreements (SLAs)
MIRAT Incident Management facilitates day to day functions that helps to restore acceptable norms of IT practices. It is a process to manage bugs / problems through a tracking system by creating tickets (referred to as Incidents in the reminder of this document) to restore normal operation as quickly as possible. You can create incidents manually. It tries to minimize the impact on your organization or business operations.