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Ticketing (HelpDesk)

Ticket Management (HelpDesk) is a web-based customer support module that lets companies effectively manage their customer tickets, accounts and more, in order to provide a satisfactory customer experience. Our Ticket Management System provides end to end tracking, managing and allocating tickets to support executives through a simple but effective interface and automation.

ticket management illustration image
API to embed forms on webpages
Auto allocation of Tickets to support executives
Automated responses by email and SMS
Track tickets and closure rates
Track total time spent
Reports, Dashboards and KPIs

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