MIRAT

Self-Healing IT Vs Self-Service In ITSM

With the advent of digitization, how much information that associations are creating has developed dramatically. An average association today is producing data and log information for an enormous scope. Simultaneously, the IT ability deficiency stays as a top concern. With the present reliance on IT processes for the business to work, IT associations should have […]

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Change Management

ITIL Change Management Best Practices

Each IT scene should change after some time. Old advancements should be supplanted, while existing arrangements are expected to move up to address additional requesting guidelines. ITIL change management best practices are therefore essential to discover new innovations for fulfilling client and business needs. As the Digital Age changes, the pace of progress is consistently […]

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IT

The Need for IT Infrastructure Monitoring and How to do it?

What is IT infrastructure and why is it important? IT infrastructure is the foundation of all IT tasks, from the gadget you’re perusing this blog on to the switch that assisted you with getting to it and any product, modules, cloud servers, or even programs you’re at present utilizing. Here, we’ll cover the essentials of […]

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ITSM

What Is Enterprise Service Management And What Are It’s Benefits?

What Is Enterprise Service Management? IT service management (ITSM) helps to save an organization’s digital trajectory by ensuring IT stays aligned with business goals. Enterprise service management evolved from ITSM and can help different departments across an organization communicate and operate towards the same goal. enterprise IT service management is the practice of applying IT […]

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MIRAT

Complete Guide On ITIL Change Management And Release Management

What is Change and Release Management?  Change management is the business practice that aims to minimize the impact on changes of service quality. It handles planning, authorizing, overseeing the implementation of changes to services and supporting infrastructure. Release management is the business practice that aims to protect the existing services and the supporting infrastructure during […]

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Self Healing

What is IT Self-Service & Self-Help in ITSM?

Numerous associations are beginning to understand the advantages of executing self-service, particularly as we get through the blowback of the COVID-19 pandemic. Providing a stable support and extending assistance for help desk work and your far off staff is a necessary during these times. Furthermore, clients like IT self-service and self help too in light […]

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ITSM

ITIL Processes And Frameworks: A Complete Guide

What is ITIL? ITIL (Information Technology Infrastructure Library) is  defined as a set of guidelines with instructions for how you can provide the best services possible. ITIL is an approach of how to do IT service management. While ITIL is not the only method to perform ITSM, but it is the most popular one. ITIL best […]

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Incident ManagementITSMProblem Management

Incident Management Vs Problem Management In ITSM

Are you confused by the difference between IT incident management and IT problem management? While incidents or problems may sound semantic to some, in the world of ITIL they are not. In ITIL, the incidents do not become problems. However, problems cause incidents. Every time you come across some vulnerabilities, or issues while delivering a […]

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360-degree monitoringAsset Management

How to Perform 360-Degree IT Asset Monitoring?

In an IT ecosystem, managing IT assets amid numerous modules that are integrated and interconnected, businesses need a tool that can have an eagle eye over the incoming and outgoing data. MIRAT 360 degree monitoring tool does the same and more. Before dwelling on this 360-degree IT application monitoring tool, let’s understand what is an […]

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Ticket Management

Future of the Ticket Management System

Why do you think a ticket management system was developed in the first place? Imagine standing in a queue at a store in the query resolution department waiting for your turn, believing your issue will be resolved. IT companies and businesses with an organized IT workforce experience similar difficulties while addressing the issues of the […]

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