Problem Management
Incident Management Vs Problem Management In ITSM
Are you confused by the difference between IT incident management and IT problem management? While incidents or problems may sound semantic to some, in the world of ITIL they are not. In ITIL, the incidents do not become problems. However, problems cause incidents. Every time you come across some vulnerabilities, or issues while delivering a […]
How to Perform a Root Cause Analysis in Problem Solving
Rather Than Addressing The Root Causes Of Issues, Service Departments Tend To Focus On Solving Immediate Issues. MIRAT Tells You How! The conundrum is that more incidents are caused by the same issues. It’s critical to strike a balance between ITIL Problem Management and Incident Management if you want to optimize both processes. However, it isn’t […]
Benefits of Problem Management Solution
A problem is always the unwelcome guest to a party unless you already have someone efficient and intelligent enough to take care of the problem and tow it away. Yes, we are talking about Mirat.ai’s modern, efficient, and cost-effective ITIL problem management, solution. Just as a company creates value for its consumers, IT services management […]