Incident Vs Problems In ITSM Tag Archive

Incident ManagementITSMProblem Management

Incident Management Vs Problem Management In ITSM

Are you confused by the difference between IT incident management and IT problem management? While incidents or problems may sound semantic to some, in the world of ITIL they are not. In ITIL, the incidents do not become problems. However, problems cause incidents. Every time you come across some vulnerabilities, or issues while delivering a […]

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