itil incident management Tag Archive

Incident ManagementITSMProblem Management

Incident Management Vs Problem Management In ITSM

Are you confused by the difference between IT incident management and IT problem management? While incidents or problems may sound semantic to some, in the world of ITIL they are not. In ITIL, the incidents do not become problems. However, problems cause incidents. Every time you come across some vulnerabilities, or issues while delivering a […]

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Incident Management

7 Major Incident Management Tips

MIRAT spills the beans! Significant inconvenient occurrences cause hassle. Because of their negative impact on business operations and outcomes, they are known as the “boogeymen” of IT issues. Major incidents are also difficult to deal with by their very nature.  This occurs when an IT organization provides a service that the customer values and desires […]

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