Agile Definition ?
Agile is defined as the capacity to respond to change and the skill to create. It has everything to do with the thought process that occurs during risk management.
This software sets values that allow businesses to be more adaptable. The concept of Agile was introduced in software development to solve heavily documented development processes that are often lengthy (These processes had made releasing new features quite difficult hence this software could turn it around).
The software industry released the Agile Manifesto for Software Development in 2001. Four values are included in the manifesto:
Individuals and their interactions with processes and tools
Working software takes superiority over extensive documentation.
Participation of the customer in contract consultations.
Sticking to the plan during a challenging circumstance.
In recent years, the thought process behind this project management software has been implemented in other fields such as marketing and sales. People began to look for ways to apply the core values outside and into all types of organizations.
What is Agile Service Management?
Now that Agile has been introduced let’s figure out how to apply it to IT service management. This is a very simple task. In the Agile Manifesto’s second value, only one change is required:
Individuals and interactions are more important than processes and tools.
Extensive documentation is preferred over working services.
Contract negotiation is preferred over customer collaboration.
Sticking to a plan even if a change in workflow occurs
So what is agile project management? The goal is to design and deliver services according to these principles. Of course, the specifics of you employ this tool will vary depending on the needs of the organization.
Agile Service Management in Practice
How does Agile Service Management work?
Here are some ideas for making an IT department more agile:
Include your customers in the design of your processes and services.
When launching a new product, begin with a basic solution and iterate based on customer feedback.
Simplify your processes by eliminating steps that aren’t relevant to your customers.
In order to get better solutions, it is ok to allow your team to deviate from the standard procedures.
Agile Versus ITIL
ITIL remains the most widely used framework for IT organizations.
When you think of running an agile-backed work system, the Scrum framework is a natural choice.
Necessity is indeed the mother of inventions, and an excellent example here is the Scrum framework and the Agile Manifesto, there were designed for software development but are now implemented in a variety of other fields.
Scrum in Service Management
Scrum teams range in size from three to nine people and are self-managing. A Scrum team develops a new or improved product in a single run,’ which typically lasts 1 to 4 weeks. After the new product is developed, the team demonstrates it to the stakeholders, and feedback is noted down for further improvement.
Short runs of the product and frequent feedback are intended to ensure that you can respond quickly to customer feedback and for risk management.
Agile and ITIL are not mutually dependent on each other. Agile is a philosophy, a set of guidelines that help in making decisions easier and getting the everyday work done. But there is a catch- this project management software does not tell you how to go about when performing specific tasks. ITIL, on the other hand, is a framework of set procedures that will help you in getting the job done. At times ITIL comes across as a strict entity, but it’s easier that way because ITIL shows the best practices that an organization can apply for better results. In short, ITIL incident management can be practiced in an manner that is smooth and efficient for running of organizational tasks.
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