The concept of self-service automation is spreading in most sectors, especially in the IT sector. It’s become a part of our nitty-gritty day-to-day business activities. Take an example, in the previous days people had to visit banks personally if they wanted to withdraw money. Moreover, they have to visit only the banks where they have opened bank accounts. After the introduction of the Automatic Teller Machine (ATM), there is no need to go to the bank, just visit any ATM even if they about other banks to withdraw the money. Now, ATMs are serving most your services banks. At present, there are different types of self-service IT automation that exist like touch screen kiosks, self-checkout terminals, and mobile apps. In IT service automation mundane activities like password reset and system restarts are reduced by mechanisation. The self-service reporting automation of highly skilled professionals can be better utilized by mechanically such activities.
Why Opt the Self-Service Automation
The foremost reason is that it saves you time. This helpdesk reduce manual involvement, in IT Service Management which saves a lot of processing time.
Self-service-based help desk automation improves perfection in work and the quality of the product. It mechanically boosts your productivity.
The help desk saves a lot of money for your organization. Mechanisation reduces manpower and everything will be self-closing.
It increases the speed of work. Self-service tools are definitely faster and perfect compared to manual work.
MIRAT Self-Service Automation
The MIRAT software application is the best option for self-service tools. It is an IT infrastructure automation product. The following are some of the important features of MIRAT.
In IT Service Management it opens the incidents machine-driven based on the service catalogue.
This monitoring tool updates incidents SLA as per priority.
It gives incidents status workflow as and when required.
The MIRAT monitoring finds the status of your assets on a configured server.
It opens tickets in the ITSM automation platform.
Many of the incidents are resolved mechanically by MIRAT without your knowledge. This motorised process of the monitoring tool is called a self-healing process.
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