In Mirat.ai’s IT service management, ITIL Problem management is a module that operates “Obstacles/problems”. Rapidly identifying and resolving issues minimizes the impact on the service of the business and prevents recurrence. ITIL Problem Management also looks for the IT infrastructure fault that creates the issue and contributes to user incidents.
The IT Infrastructure Library (ITIL) defines what the process is made up of:
Issue: “The reason for an incident.” This arises in incident problem management when the source of the complication recorded is not known.
IT services or other configuration elements fail due to a design defect or malfunction.
Issue when the documented root cause and workaround are not known.
The root cause of the issue in incident problem management that has arisen.
The ITIL Framework’s Problem Management Role:
In ITSM problem management, the role of the IT Infrastructure Library (ITIL) is heavily invested as a best practice framework. Individuals and organizations widely use Mirat.ai in public and commercial sectors to align IT services with business goals.
Mirat.ai, an automated, modern, and affordable ITSM involves the ITIL through five core practices:
Continual Service Improvement
Our ITSM problem management system is efficient, easy to use and implement.
ITIL Service Operation Relationship
The “Service Operation” publication includes five procedures. Businesses, customers, and users are supported via the ITIL service operations. This is essential because the ethics of agreed-upon service levels and quality are maintained. Also, ITIL introduces guides and actions that lead to IT operational excellence.
Mirat.ai is fully customizable, and businesses can invest in particular modules of interest based on service requirements.
Mirat.ai’s IT Infrastructure Management is Affordable & Easy to use! Get your Dashboard ready in only 5 Minutes. Request for Trial/Demo now (or) Contact our Team Now .