Mirat.ai’s Incident Management module is designed to provide Great Service Experiences without the Complexity of Traditional ITSM Solutions. With us, your ITSM is will be accelerated and workflows will be streamlined with control over incidence and timely response. Designed for New-Teams and small enterprises who are finding ways to map their services, products and users.
Incident management is a series of tasks performed to resolve a critical incident and restore the functionality to its normalcy in a workable amount of time. Mirat.ai understands that it is one of the most critical processes for an organization as it could deeply affect the business if not resolved at the quickest.
So, basically, it involves realizing the complexity of the incident, tasks performed and the amount of time taken to meet SLA (Service level agreement). SLA is an agreement between two organizations that define the quality and response times. Incidents are majorly classified into three types:
1) Major incidents
2) Repetitive incidents
3) Complex incidents.
Using Mirat.ai’s Incident management module, your organization can resolve incidents in the below parameters:-
Name, date and time, a short description of the incident, and a tracking number
Mirat.ai’s automated incident management module classifies the incident based on its type, severity, recurrence.
Prioritization of an incident majorly depends on SLA, other ongoing incidents, and the severity of the incident.
Most of the incidents are recurring ones that have an immediate solution. In cases where there isn’t a solution readily available or the time to resolve is less, the incident is escalated. The ongoing diagnosis is conveyed to the concerned party on a timely basis.
- Resolution and closure
Once the incident has been resolved, the concerned party is contacted to verify the normalcy. Once satisfied with the performance, the incident is closed and updated in the log for future references.
Mirat.ai’s Incident management software streamlines the tracking of injuries and illnesses, as well as occupational safety protocols pertaining to environmental and property management tasks. Improved data gathering methods enable successful compliance, risk management, and operational workflows while keeping workers safe and morale high. Take the demo serviced on our website for better compatibility.